ck 44 Privacy Policy

1 Scope of Data Collection

When you create an account, complete a transaction, or use support services on ck 44, we collect various types of personal information. This collection is done only for purposes necessary to provide the service.

1.1 Information You Provide Directly

Information you provide directly during registration or account verification:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Financial account details, such as bKash, Nagad, or Rocket number

1.2 Automatically Collected Information

Some information is collected automatically when you use the platform:

• IP address and device type
• Browser version and operating system
• Login time and pages visited on the site
• Cookie and session data (see Section 7 for details)

1.3 Information Received from Third Parties

Information may be verified through authorised third-party organisations for the purpose of identity verification and fraud prevention. This process is conducted entirely within the applicable legal framework.

2 Purpose of Data Use

ck 44 uses collected information for specific and transparent purposes. We never use information beyond what is necessary.

• Account Management: To facilitate registration, login, and profile updates.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Identity Verification: To complete the KYC process in compliance with applicable regulations.
• Customer Support: To provide assistance via live chat or email.
• Security: To prevent fraud, money laundering, and unauthorised access.
• Service Improvement: To analyse user experience and improve our products.
• Legal Obligations: To fulfil legitimate requests from authorities.

3 Data Storage and Security

ck 44 stores user data on secure servers. All data is transferred using SSL encryption technology, which prevents unauthorised access by third parties.

3.1 Technical Security Measures

• All data transfers are secured with SSL/TLS encryption
• Sensitive information is stored in encrypted form in the database
• Access control — only authorised staff can access the relevant data
• Regular security audits and vulnerability assessments are conducted

3.2 Data Retention Period

Data is retained for as long as the account remains active. Even after an account is closed, data may be kept for as long as necessary to meet legal obligations. Once the applicable period has passed, data is securely deleted.

4 Conditions for Data Sharing

ck 44 never sells your personal information to third parties. However, data may be shared in the following specific circumstances:

4.1 Service Providers

Minimum necessary information may be shared with selected partner organisations for payment processing, identity verification, or technology infrastructure management. These partners operate under confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed in accordance with applicable law in response to court orders, legitimate requests from regulatory bodies, or criminal investigations.

4.3 Business Restructuring

In the event of a company merger or acquisition, user data may be transferred to the new owner. Users will be given adequate notice before any such change.

5 User Rights

As a ck 44 user, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that any inaccurate information we hold be corrected.
• Right to Deletion: You may request deletion of information that is not required beyond our legal obligations.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a machine-readable format.

To exercise these rights, contact our support team via 24/7 live chat or email. We provide assistance in both Bengali and English.

6 Protection of Minors

ck 44 strictly prohibits access by anyone under the age of 21. Age verification is mandatory during the account verification process. If a user is found to be under 21, their account is immediately closed and any collected data is securely deleted.

To learn more about responsible gaming, read our Responsible Gaming Guidelines, which detail the steps taken to protect yourself and your family.

7 Cookie Policy

The ck 44 website uses cookies. Cookies are small text files stored in your browser that help improve the platform's functionality and your experience.

7.1 Types of Cookies

• Essential Cookies: Required for login sessions and security. The site cannot function properly without them.
• Functional Cookies: Remember your preferences, such as language or display settings.
• Analytical Cookies: Collect page usage data to improve the service — but are not personally identifiable.

7.2 Cookie Controls

You can disable cookies in your browser settings. However, disabling essential cookies may cause some features of the site to stop working correctly.

8 Third-Party Links

The ck 44 platform may have connections to game studios or payment service providers. These third parties have their own privacy policies, and information shared with them is governed by their own policies.

Game providers such as Evolution, Pragmatic Play Live, JILI, and PG Soft may process certain session data to operate their software. This processing falls under their own policies.

9 Policy Changes

ck 44 reserves the right to amend this privacy policy in response to changes in our services or legal requirements. Users will be notified of significant changes via their registered email or a notice on the platform.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. The latest version will always be available on this page.

10 Contact and Complaints

If you have any questions about this privacy policy, requests to correct your information, or complaints, please contact our support team:

• 24/7 Live Chat — directly from the platform
• Email: [email protected]

We provide support in both Bengali and English. For common queries, visit our FAQ section, where many questions are already answered.